FAQ

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Do you stock tyres, or do you order them in?

Response

We don’t keep tyres in stock — we source the correct tyre for your specific vehicle and order it in, usually the same day or within 1–2 days depending on brand and size availability. We can also order specific tyres on request if you have a preference.

What tyre brands do you fit?

Response

We fit a wide range of brands to suit different budgets. For a budget-friendly option, we usually recommend Landsail, which we’ve found to be reliable. We don’t actively avoid any brands — we’ll do what we can on price and availability to suit your timeframe.

What’s the legal minimum tyre tread depth?

Response

1.6mm across the central three-quarters of the tyre, around the full circumference. Many drivers replace tyres before they hit this limit, as grip noticeably reduces well before the legal minimum — especially in wet conditions.

How do I check my tyre tread at home?

Response

Insert a 20p coin into the main tread grooves. If the outer band of the coin is visible, your tread is below or close to the legal limit and should be checked by a professional.

Do you check wheel alignment when fitting new tyres?

Response

No — wheel alignment (tracking) is a separate service from tyre fitting. Due to the diagnostic system we use, even a check carries a charge of £75+VAT. We’re happy to book this in alongside your tyre fitting if you’d like it done at the same time.

Can I fit different tyre brands to my car?

Response

It’s generally recommended to fit matching tyres on the same axle, and ideally all four the same, to maintain even grip and handling. Mixing brands or tread patterns front-to-back is sometimes acceptable but should be discussed with us first — it depends on your vehicle and the specific tyres involved.

How long do tyres typically last?

Response

Most tyres last around 20,000–40,000 miles, but this varies significantly based on driving style, road conditions, tyre quality and alignment. Tyres over 10 years old should be inspected even if the tread looks fine, as the rubber degrades with age.

Do you repair punctures?

Response

Yes, in many cases. Whether a puncture can be repaired depends on its size, position and severity, assessed against standard industry safety guidelines on the day. Some punctures — such as those on the sidewall — can’t be safely repaired and will need a replacement tyre. Bring it in and we’ll take a look.

How long does a tyre fitting appointment take?

Response

Fitting a full set of 4 takes around an hour once the tyres are with us and the workshop is available. Since we order tyres in rather than keeping stock, we generally ask customers to leave the car with us so we can complete the job as soon as everything’s ready, rather than waiting on-site.

Why is R1234yf more expensive — and what will it actually cost?

Response

R1234yf is fitted in most cars registered from 2017 onwards and is significantly more expensive than the older R134a refrigerant. Pricing is made up of a fixed service charge plus a per-gram cost for the refrigerant used.

As a realistic guide: most cars need between 300–500 grams to fully recharge (but this can vary depending on your model). At current refrigerant prices, a typical R1234yf recharge costs in the region of £150–£200 inc VAT. Some larger systems may need up to 800 grams, which would bring the cost higher.

We’ll always try to confirm the cost with you before any work begins — there are no surprises on the bill.

How do I know if I need a recharge or a repair?

Response

We diagnose first, every time. Before we touch the refrigerant, we check system pressure and run a leak test. If there’s a leak or underlying fault, we’ll tell you clearly before any money changes hands. Most cars with a warm air con just need a recharge — leaks and component faults are less common.

How long does an A/C recharge take?

Response

Typically 1 to 1.5 hours for a straightforward recharge. We recover the old refrigerant, vacuum the system, recharge to the exact manufacturer specification, and test the vent temperature to confirm it’s working correctly. If a repair is needed, we’ll advise on timing once we’ve diagnosed the fault.

How often should car air conditioning be serviced?

Response

Every 2–3 years as a general guide, even if the system seems to be working fine. Refrigerant naturally migrates out of the system over time — a small loss is normal. Keeping the charge topped up means the compressor isn’t working harder than it needs to, which extends component life.

Why is R1234yf more expensive than R134a?

Response

R1234yf has a much lower global warming potential and is now required by law in all new cars. The trade-off is cost — R1234yf is significantly more expensive per kilogram than the older R134a. If your car was registered from 2017 onwards it most likely uses R1234yf. We’ll confirm the refrigerant type before any work begins so there are no surprises on the bill.

My air con smells musty – what causes that?

Response

A musty or stale smell when the A/C runs is usually bacteria or mould growing inside the system, a blocked or overdue pollen filter, or both. We’ll check both when you bring the car in and advise what’s actually causing it before recommending anything.

Do you service motorhome air conditioning?

Response

Yes — we service the cab air conditioning on motorhomes and campervans. This is the driver cab system (the same as a car). Separate roof-mounted habitation air conditioning units are a different system and not something we cover.

Could I just top up the refrigerant myself?

Response

DIY top-up kits are available but we’d caution against them. They don’t recover the old refrigerant before adding new, which degrades system performance over time. They also won’t detect leaks — so you might be topping up a system that will just lose refrigerant again. A proper recharge on professional equipment recovers, vacuums, and recharges correctly, and takes the same amount of time.

Do you still do van hire?

Response

No. We no longer offer van hire services.

Can I just replace the brake pads or do the discs need doing too?

Response

This depends on the condition of your brake discs. We will thoroughly inspect your discs for wear, scoring, or warping. If they are below the safe thickness or damaged, we will recommend replacing them along with the pads for optimal braking performance.

How long does a brake repair usually take?

Response

A standard brake pad replacement can often be completed within an hour, depending on the vehicle and complexity. More involved brake repairs, such as disc or calipre replacement, may take longer.

What’s involved in a typical brake pad replacement service?

Response

A typical brake pad replacement involves removing the old pads, inspecting the brake discs and calipers for wear or damage, fitting new, high-quality brake pads, and ensuring the braking system is functioning correctly.

Why should I get my brakes repaired if they’re just squeaking?

Response

While squeaking might seem minor, it can be a sign of worn brake pads that are close to needing replacement. Ignoring it can lead to more serious and costly damage to your brake discs and compromise your stopping power and safety.

What are the signs of uneven tyre wear?

Response

Uneven wear can manifest as more wear on the inside or outside edges, or in the centre of the tyre. It can indicate issues with wheel alignment, tyre pressure, or suspension.

What is the legal minimum tyre tread depth in the UK?

Response

The legal minimum tread depth for car tyres in the UK is 1.6mm across the central three-quarters of the tyre.

How often should I check my tyre pressure?

Response

It’s recommended to check your tyre pressure at least once a month and before any long journeys.

Why do you offer a ‘from’ price for servicing?

Response

The ‘from’ prices we display for our car servicing are a guide to give you a rough guide. However, the actual price of your service can vary depending on several factors specific to your car, including its make, model, engine size, and its individual service history. To ensure you receive an accurate and fair quote that reflects your vehicle’s specific needs and avoids any unnecessary work, we prefer to have a brief discussion with you about your car’s history and the service you require. Please call us on 01953 602691 for a personalised quote.

My clutch is slipping/high, what does this mean?

Response

A slipping clutch (high revs with little acceleration) or a high biting point often indicates a worn clutch that may need replacement.

My gearbox is making strange noises/not shifting properly, what should I do?

Response

These are signs of potential gearbox issues. It’s best to get it inspected by a qualified mechanic as soon as possible to diagnose the problem and prevent further damage.

What are your bank account details for payment?

Response

Our bank account information will be on your invoice provided when you collected your vehicle. Please call us if you’re unable to find them.

How can I get an update on my car repair?

Response

We will keep you informed of the progress of your repair. If you haven’t heard from us and would like an update, please call us on 01953 602691

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